Summit Sports Inc. is an outdoor action sporting goods retailer with a commitment and passion for our sports for over 23 year. We have several retail stores in Southeast Michigan that are leaders in their markets and categories. Our internet retail websites, such as Skis.com and Snowboards.com are some of the top e-commerce sites in the industry, and we integrate the two divisions together in a very unique and symbiotic way. Our websites have been featured in the Internet Retailer Hot 100 list as well as the Internet Retailer Top 500 list. We love what we do, and we do what we love all while weaving together innovation, growth, enthusiasm and a whole lot of fun to create a successful and enjoyable work environment.
Do you love to Ski, Snowboard, Kayak, or Inline Skate? If so, we hire additional help for our holiday season between the months of September and November. From there, we take the best of the best from our seasonal applicants and then add them to our year round Customer Care Team!
Our Customer Care Department is open 6 days a week. As our holiday season draws nearer our hours of operation will be extended. However, right now we are open:
A typical day entails answering inbound calls, e-mails and live chat inquires from customers regarding; new orders, order status, returns, inventory availability and product details. All of our orders are reviewed daily or multiple times, depending on the sensitivity of their status. Outbound calls and e-mails are a part of this review process so we may keep our customers as up-to-date as possible. Internal communication is also a significant activity in our department. A day doesn't pass where we don't talk to our store locations, warehouses, buyers, website development, and web content teams. This level of communication helps us to constantly improve our way of life and the overall flow of our productivity. Customer Care is on the front lines for our company and the customer experience is our highest priority.
The Shipping Associate will perform a variety of routine shipping tasks. They will pick and pack orders for internet customers as defined by the pick ticket and will ship in accordance with the specified shipping requirements. They will verify that the material is correct as defined by its label (i.e. part number, color, size, etc.). This position reports directly to the Shipping Director or in his/her absence, to the Assistant Shipping Manager(s). Shipping Associates need to have excellent organization skills, enabling them to quickly locate merchandise for distribution or placement within the warehouse.
We are actively looking for an individual to assist us in our development efforts. Currently we have systems running on VB.net, VB6, MSSQL, MSAccess, Demandware/Java, as well as several 3rd Party Services. If you have a few years of experience on any or all of these systems, have an analytical mindset, and like working in a dynamic environment, please keep reading.
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