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Returns, Exchanges and Warranty Information

Return Policy

Days Since Delivery Condition Policy
0 - 45 Days New/Unused Full Refund for Original Purchase Amount (Less Shipping Costs)*
45 - 90 Days New/Unused Store Credit for Original Purchase Amount (Less Shipping Costs)
>90 Days New/Unused No Refunds Allowed
0 - 90 Days Used** No Refunds Allow

*Special Order merchandise shipping directly from the manufacturer is subject to a restocking fee up to 25% for returns and exchanges. Please contact customer service for details at 1-888-421-6836

How to Initiate a Return

  1. 1
    Complete the Returns Form Included In Your Original Shipment. If you've misplaced your form it can be found HERE.
  2. 3
    Contact Us for your discounted return label, the cost of which will be automatically deducted from your return.
    Click HERE to start a Chat Email Us at: ReturnLabel@inlineskates.com Call Us at: 888-421-6836
  3. 4
    Drop Off your item(s) at Any UPS Location or UPS Box.

The processing time for a return is 3-5 business days (Monday-Friday, excluding holidays) upon receiving your item(s).

*For oversized or freight items (i.e. kayaks, stand up paddleboards, etc.) please contact our customer service department for a return quote

Prefer to ship it yourself? Use the address below, and drop your return off at your preferred shipping carrier. Just remember to contact us with your tracking information so we can keep you up-to-date on your return status.

Inlineskates.com Returns Department

2240 Greer Boulevard

Sylvan Lake, MI 48320

Packaging your Return

To ensure a speedy refund, follow these guidelines when packaging your return item(s):

  • - All items must be returned in their original condition - This means that items should be unworn, unwashed, free of any stains, tears, scuffs or smells (i.e. smoke or pet hair)
  • - Items must be returned in the original packaging with any/all manufacturer tags and accessories
  • -
    If you are inline skates, footwear or roller skates, please do not use the original box as the shipping box.
    Simply re-package the way they were sent to you in the original Inlineskates.com shipping box or similar.

Exchanges

To exchange your new & unused item(s), place a new order and then initiate a return of your original purchase within 45 days.

This will ensure you receive your new item quickly and reduce the risk of it selling out. You will receive a full refund for items returned in New/Unused condition (minus any shipping costs) once they are received at our warehouse.

Warranty Information

Should your item have a defect, Our Customer Service Team would be happy to help you facilitate a warranty claim with the manufacturer. Inlineskates.com does not pay for return shipping for warrantied items, the customer is responsible for the cost to ship the defective items back to Inlineskates.com or the manufacturer. For full information, and to start your warranty process, call us at 888-421-6836

More Questions?

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